Appendix U

4/25/17

SENATE COMMITTEE ON GLOBAL PROGRAMS

Travel Safety Network

(Informational)

Dr. Michael Adewumi, and Jennifer Campbell from Global Programs along with Michael Krajsa will present a report on the Travel Safety Network (TSN) with updated information, statistics on how it is being used, improvements, along with the study abroad and embedded study abroad statistics to date that it gathers.

SENATE COMMITTEE ON GLOBAL PROGRAMS

  • Adewumi, Michael
  • Banyaga, Augustin
  • Farley, Timothy
  • Finn, L. Sam
  • Freiberg, Andrew
  • Jett, Dennis, Vice Chair
  • Kalavar, Jyotsna
  • Krajsa, Michael, Chair
  • Linehan, Peter
  • Luke, Nancy
  • Makoni, Sinfree
  • Pannaman, Joshua
  • Song, Jim
  • Teye, Emmanuel
  • Webster, Nicole

Slide 1: Introductory Slide:  Travel Safety Network, Jennifer Campbell, Director, Student Engagement and Operations – Global Penn State (All Text Slide)


Slide 2: Executive Order on Immigration. Travelers with planned travel might be at risk due to the Executive Order on immigration.

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 2


Slide 3: Why TSN? Penn State travel in 2015 – Total 3,321

Map of Penn State Travelers in 2015 indicates where Penn State Travelers went in 2015. It includes the totals for each continent/region of the globe. 47 for North America (minus the United States, including Canada and Greenland). 518 for Central/South America/The Carribean. 193 for Africa (minus Egypt). 56 for the Middle East (including Egypt). 145 for Australasia (the region that consists of Australia, New Zealand, New Guinea, and the neighboring islands of the Pacific Ocean). 441 for Asia. And 1921 for Eurasia (Europe including all of Russia).

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 3


Slide 4: Why TSN? Penn State travel in 2016 – Total 7,026

Map of Penn State Travelers in 2016 indicates where Penn State Travelers went in 2016. It includes the traveler totals for each continent/region of the globe. 629 for North America (minus the United States, including Canada and Greenland). 1035 for Central/South America/The Carribean. 441 for Africa (minus Egypt). 148 for the Middle East (including Egypt). 251 for Australasia (the region that consists of Australia, New Zealand, New Guinea, and the neighboring islands of the Pacific Ocean). 994 for Asia. And 3528 for Eurasia (Europe including all of Russia).

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 4


Slide 5: Why TSN? Penn State embedded program participants in 2014-2015

Bar chart showing Participation by Region and Campus in embedded programs in 2014-15. It shows the totals for University Park (UP), Commonwealth Campuses/Other Campuses (CO) and the Total (T) for each region. It shows the following data: North America – 10 (UP), 0 (CO), 10 (T); Central/South America, Carribean – 170 (UP), 61 (CO), 231 (T); Africa/North Africa – 70 (UP), 14 (CO), 84 (T); Middle East – 0 (UP), 8 (CO), 8 (T); Europe and Eurasia –  184 (UP), 265 (CO), 449 (T); Central Asian Republics, Asia, East Asia – 123 (UP), 20 (CO), 143 (T); Australia, New Zealand, Oceania – 47 (UP), 1 (CO), 48 (T).

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 5


Slide 6: Why TSN? Penn State embedded program participants in 2015-2016

Bar chart showing Participation by Region and Campus in embedded programs in 2015-16. It shows the totals for University Park (UP), Commonwealth Campuses/Other Campuses (CO) and the Total (T) for each region. It shows the following data: North America – 4 (UP), 1 (CO), 5 (T); Central/South America, Carribean – 150 (UP), 108 (CO), 258 (T); Africa/North Africa – 70 (UP), 27 (CO), 97 (T); Middle East – 0 (UP), 0 (CO), 0 (T); Europe and Eurasia –  310 (UP), 216 (CO), 526 (T); Central Asian Republics, Asia, East Asia – 44 (UP), 37 (CO), 81 (T); Australia, New Zealand, Oceania – 21 (UP), 0 (CO), 21 (T).

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 6


Slide 7: Why TSN?

  • Natural Disasters
  • Pandemics
  • Political Unrest
  • Terrorist Attacks

Travel Insurance through TSN Offers:

  • Medical Evacuation
  • Repatriation of Remains
As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 7

Image of rescue personnel at the site of a collapsed building


Slide 8: Why TSN?

  • Mental Health Resources
  • Doctor/Clinic Support
  • Emergency Hospital Support
  • Dental Services Finder
  • Prescription Equivalent Services
  • Student Conduct Support
  • Arrest and Detainment
As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 8

Image of pill bottle being emptied on clipboard with empty prescription form clipped to it


Slide 9: Benefits of TSN (All Text Slide)

  • Access to 24 hour emergency assistance
  • Access to automatic International Insurance
  • Increased direct billing medical payments
  • Access to expansive international network of pre-approved facilities
  • Group Registration for U.S. Dept. Of State Smart Traveler’s Enrollment Program (STEP)
  • Access to specific travel resources – trip planning, logistics, safety and security advice/analysis
  • Export Control Regulations and Customs Compliance Reviews for University Affiliated Travel

Slide 10: TSN’s Purpose

Students and Faculty
University Leaders

Confidence in…
…Travelers’ Preparation
…University’s preparation

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 10


Slide 11: Big Ten Schools

  • Penn State University
  • University of Illinois
  • University of Iowa
  • University of Michigan
  • University of Minnesota
  • Northwestern University
  • Michigan State University
  • Rutgers University
  • University of Nebraska-Lincoln
  • Indiana University
  • University of Maryland
  • Ohio State University
  • Purdue University
  • University of Wisconsin

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 11


Slide 12: National Peers

  • Boston University
  • Brigam Young University
  • University of California
  • University of Chicago
  • Colorado State University
  • Columbia University
  • Cornell University
  • Duke University
  • Harvard University
  • University of Pennsylvania
  • University of Washington
  • Yale University

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 12


Slide 13: Post Travel Survey – Survey: Please rate Pre-Departure Preparation support services regarding your travel.

82% were Satisfied
18% were Dissatisfied

There was a 14% Response Rate

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 13


Slide 14: Post Travel Survey – Survey: Please rate the medical insurance regarding your travel.

94% were Satisfied
6% were Dissatisfied

There was a 14% Response Rate

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 14


Slide 15: Post Travel Survey – Survey: Please rate Penn State staff support regarding your travel.

93% were Satisfied
7% were Dissatisfied

There was a 14% Response Rate

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 15


Slide 16: Positive Feedback (All Text Slide)

  • It’s nice to have Penn State’s support in international travel
  • System is more streamlined than past versions and this is nice
  • Always impressed with flexibility and willingness to help
  • I found the process leading to the travel to be straightforward
  • It looked cumbersome at the beginning but proved very useful at the end
  • If I had not had any concerns I would have been reluctant to register; now I am glad I did, and will continue to do so in the future
  • It was helpful and reassuring while abroad to have support from Penn State

Slide 17: Positive Feedback – Highlights (All Text Slide)

 

  • It’s nice to have Penn State’s support in international travel
  • System is more streamlined than past versions and this is nice
  • Always impressed with flexibility and willingness to help
  • I found the process leading to the travel to be straightforward
  • It looked cumbersome at the beginning but proved very useful at the end
  • If I had not had any concerns I would have been reluctant to register; now I am glad I did, and will continue to do so in the future
  • It was helpful and reassuring while abroad to have support from Penn State

Slide 18: Feedback – Actionable Items (All Text Slide)

Comment: It would be extremely helpful if the faculty could be assisted by staff assistants…
Response: Proxy is in development

Comment: I do not see why you need precise airline itinerary prior to approving the form.
Response: not an approval process

Comment: It would be nice to get a clear message that everything was submitted correctly.
Response: “Submit” button added!

Comment: Can someone put a really clear link to the TSN on the PSU Travel page [?]
Response: Done!

Comment: I also could not figure out the health insurance information…
Response: Geo-Blue information added to Travel Receipt

Comment: I…encourage PSU to stop any relationship with [travel] organization.
Response: Investigated and costs refunded


Slide 19: Feedback – Actionable Items Highlights (All Text Slide)

Comment: It would be extremely helpful if the faculty could be assisted by staff assistants…
Response: Proxy is in development

Comment: I do not see why you need precise airline itinerary prior to approving the form.
Response: not an approval process

Comment: It would be nice to get a clear message that everything was submitted correctly.
Response: “Submit” button added!

Comment: Can someone put a really clear link to the TSN on the PSU Travel page [?]
Response: Done!

Comment: I also could not figure out the health insurance information…
Response: Geo-Blue information added to Travel Receipt

Comment: I…encourage PSU to stop any relationship with [travel] organization.
Response: Investigated and costs refunded


Slide 20: Distributed International Shared Services Who share in supporting your travel

  • University Risk Management
  • Student Engagement and Operations
  • Office of Ethics and Compliance
  • Office of Student Affairs
  • Insurance Provider
  • University Park Police
  • Education Abroad

As described above: April 25, 2017 Senate Agenda, Appendix U, Slide 20


Slide 21: RFP for International Travel Insurance Provider (All Text Slide)

  • Changeover takes effect July 1, 2017
  • Negotiating blanket coverage for faculty, staff, and students
  • Seeking integrated insurance and services
  • Require robust global medical network

Slide 22: The Risks of Traveling without Insurance (Video Slide)

Link to YouTube video.


Slide 23: Questions to Consider (All Text Slide)

  • What additional services can the TSN provide to support your safety and security while traveling overseas?
  • For future developments, are there additional suggestions for TSN?

Slide 24: Questions? Travel Safety Nework (All Text Slide)